Who we are
Syatek provides technology consulting, IT support, infrastructure, software development, automation and related business technology services, and builds software products for businesses. Our website is operated from Mexico and may serve visitors and clients in Mexico, the United States and other locations where our services are requested.
Information we collect
We may collect information you provide directly, including name, email, phone number, company, message details, project needs and any other information you choose to send through contact forms, email, phone, messaging channels or social media.
We may also collect technical information such as IP address, browser, device type, approximate location, pages viewed, referral source, form submission metadata, cookies and analytics events.
How we use information
We use information to respond to inquiries, evaluate project fit, provide services, manage client relationships, improve the website, measure marketing performance, prevent abuse, comply with legal obligations and maintain business records.
If you connect or authorize social media tools for a Syatek-managed workflow, we use that access only to prepare, schedule, review, publish or measure content according to the permissions granted by the platform and the account owner.
WhatsApp Business: messages we process for other businesses
When a business connects its WhatsApp Business phone number to a Syatek product (for example PuroBarber, AgendaMaestra, ComandaMaestra, ComercioSimple or RentaPrenda), its messages are sent and received through the Syatek platform, which uses Meta's official WhatsApp Business API. Each business uses its own account and its own phone number; Syatek acts as its technology provider.
Business data: WhatsApp Business account and phone number IDs, display name, message templates and the access token Meta issues when the account is connected, which we store encrypted.
Data of people who communicate with that business: WhatsApp phone number, profile name, message content (text and files), date and time, and delivery status (sent, delivered, read or failed).
How we use it: to deliver the business's messages (for example confirmations, reminders or notices), show the business its conversations inside its product, record delivery status, keep the service secure, prevent abuse and comply with Meta's requirements.
What we do not do: we do not sell this data, we do not use it for our own advertising or to train artificial intelligence models, and we do not share it with other businesses.
The business that connected its number is the controller of its customers' data; Syatek processes it on that business's behalf and according to its instructions. If you are a customer of one of those businesses, you may also contact the business directly. Meta, as the operator of WhatsApp, also processes messages under its own terms and privacy policy.
We keep messages and their records while the business keeps its number connected. If it disconnects the number or cancels the service, we delete its access token immediately and its messages within the following 90 days, except for anything the law requires us to keep. To ask us to delete your data sooner, follow the steps on Data Deletion.
Publishing on our own pages
Syatek uses its own Meta app, "Syatek Social Robot", only to publish content on its own Facebook and Instagram pages and to read the statistics of those pages. That app does not collect personal data from other people and does not access any account that does not belong to Syatek.
Analytics, cookies and third-party platforms
Our site may use analytics and performance tools such as Google Analytics 4, Cloudflare and similar services. These tools may use cookies or comparable technologies to help us understand site traffic, security, performance and user interaction patterns.
When a visitor interacts with Meta, Facebook, Instagram, WhatsApp, YouTube, X or other third-party platforms, those services process information under their own privacy policies and account settings.
Sharing information
We do not sell personal information. We may share information with service providers that help us operate the website and our products, such as hosting, analytics, communications (including Meta for WhatsApp), security, CRM, social media publishing or business operations. We may also disclose information when required by law, to protect rights and security, or with your authorization.
Data retention and security
We keep information only as long as reasonably necessary for the purposes described above, including service delivery, security, audit, legal and business record needs. We use reasonable technical and organizational safeguards, such as encrypted connections, restricted access and verification of the signature on Meta's notifications, but no online system can be guaranteed to be completely secure.
Your choices and rights
You may request access, correction, update, deletion or limitation of personal information where applicable. You may also request that we stop contacting you for non-essential communications. For Mexico-related requests, you may exercise ARCO-style rights by contacting us. For California or other U.S. privacy requests, contact us and we will review the request according to applicable law. To delete your data, including WhatsApp data, follow the steps on Data Deletion.
Children
Our services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.
Changes
We may update this policy when our services, legal obligations or technology stack changes. The latest version will be posted on this page.
Contact
For privacy questions or requests, contact Syatek at [email protected] or through the contact page.