Who can request it
- People who sent or received WhatsApp messages from a business that uses a Syatek product (for example PuroBarber, AgendaMaestra, ComandaMaestra, ComercioSimple or RentaPrenda).
- Businesses that connected their WhatsApp Business account or their Meta account to Syatek.
- Anyone who gave us their information through the website, by email or on social media.
How to request it
- Email [email protected] with the subject Data deletion request.
- Include your name, the WhatsApp number (with country code) or email address whose data you want deleted and, if you know it, the name of the business you communicated with.
- If needed, we will ask you to confirm you own that number or email, for example by sending a message from that number, before deleting.
If you are a business, besides emailing us you can remove Syatek's access from your business settings in Meta (connected apps or partners of your WhatsApp Business account).
What we delete
Everything Syatek stores about you: your phone number, profile name, message content, delivery records and, if you are a business, your account's access token and phone number configuration.
What we cannot delete
Copies the business keeps on its phone or in its WhatsApp app, or information kept by Meta and WhatsApp, which follow their own policies. We will keep only what the law requires us to keep (for example, tax records) and the record that we handled your request.
Timeline
We reply within 20 days of receiving your request and, where applicable, delete your data within the following 15 days. We confirm by email once it is done.
More information
See our Privacy Policy or email [email protected].